Shipping policy
Thank you for shopping at Spartan. We are committed to providing you with a transparent, reliable, and secure shipping experience. Below are the terms and conditions that constitute our Shipping Policy.
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## 1. Shipping Destinations & Order Cut-Off Times
* **Target Delivery Zones:** We ship exclusively to addresses within the **United States**, **Canada**, **Australia**, and the **United Kingdom**.
* **Order Cut-Off Time:** 5:00 PM (EST) - Eastern Standard Time (Monday through Friday). Orders placed after this time will begin processing the following business day.
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## 2. Processing and Transit Timelines
We work diligently to ensure your package is processed and delivered as quickly as possible. These timeframes apply universally across all our target delivery zones (US, CA, AU, UK):
* **Handling/Processing Time:** 1–3 business days (Monday to Friday). This includes order verification, product quality checking, packaging, and dispatching to our shipping carrier.
* **Transit/Delivery Time:** 5–10 business days (Monday to Friday). This is the duration it takes for the shipping carrier to deliver the package to your destination address once it leaves our facility.
Total estimated delivery time from the moment you place your order is generally between **6–13 business days**.
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## 3. Shipping Fees & Rates
We believe in straightforward, transparent pricing with absolutely zero hidden handling fees at checkout:
* **Free Shipping:** We offer Free Standard Shipping on all orders
All shipping charges are displayed natively inside your localized currency on the checkout page before you finalize your payment.
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## 4. Import Taxes, Duties, and Sales Tax
* **For United States Orders:** All sales tax dependencies are calculated based on local state regulations and are displayed transparently at checkout prior to purchase.
* **For International Orders (Canada, Australia, United Kingdom):** Orders are delivered Duty Paid (DDP). Any applicable customs duties, import clearance fees, or native taxes (GST/VAT) are fully covered by us or calculated upfront at checkout. You will not face unexpected freight surcharges upon local delivery.
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## 5. Order Tracking & Delivery Confirmations
Once your order has been handed over to our shipping carrier, you will receive an automated shipping confirmation email containing your tracking number.
* Please allow 24–48 hours for the tracking information to update on the carrier's portal.
* You can track your package directly through our website or via the link provided in the email.
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## Contact Us
For updates regarding your shipment or delivery questions, please reach out directly to our customer support team:
* **Email:** support@tryspartan.us
* **Phone:** +1 505-481-4259
* **Business Address:** 8206 Louisiana Blvd Ne, Ste A #6712, Albuquerque, NM 87113, United States